How to Fix Import/Export Problems in GoodNotes

GoodNotes is one of the best note-taking apps for iPad, offering powerful tools for importing and exporting documents. However, users sometimes run into problems when transferring files in or out of the app. Whether you're having trouble importing PDFs, exporting notes, or syncing files between devices, here are some tips to help you resolve common import/export issues in GoodNotes.

1. Check Your File Format

One of the first things to check when you're having trouble importing or exporting a file is the format. GoodNotes supports several file types, including PDFs, images, and GoodNotes files (.goodnotes). If you are trying to import a file in an unsupported format, such as Word or PowerPoint, it won’t be recognized by the app.

• Fix: Make sure that the file you’re trying to import is in a format that GoodNotes supports. For exporting, if you're having issues, ensure you’re exporting in the correct format (e.g., PDF) that suits your needs​.

2. Ensure Sufficient Storage Space

GoodNotes needs ample storage to store and export files. If your iPad is low on storage, it may fail to import or export documents. This is especially true for large files like PDFs with embedded images or annotations.

• Fix: Go to Settings > General > iPad Storage and check if your device has enough available storage. If not, free up space by deleting unnecessary files or transferring large files to cloud storage​.

3. Update GoodNotes and iOS

Outdated versions of GoodNotes or iOS can cause compatibility issues when importing or exporting files. Developers regularly release updates to fix bugs and improve performance. If you haven’t updated your app or system recently, this could be the root cause of your issues.

• Fix: Ensure both GoodNotes and your iOS version are up to date. Go to the App Store to check for GoodNotes updates, and go to Settings > General > Software Update to make sure your iPad’s operating system is current​.

4. Try Different Import Methods

There are several ways to import documents into GoodNotes, and the method you use can sometimes affect the success of the import. If you’re having trouble with one method, try another. GoodNotes allows you to import via iCloud Drive, AirDrop, Files, or Dropbox, among other services.

• Fix: If importing via iCloud Drive isn’t working, try using AirDrop or the Files app. If you're using a cloud service like Dropbox, make sure it’s properly connected and synchronized​.

5. Check for Network Issues

For cloud-based imports or exports (e.g., from iCloud or Dropbox), network issues can interfere with the process. Slow or unreliable internet connections can result in failed imports or exports.

• Fix: Ensure you have a stable internet connection. If you're using cloud services to import or export files, check your Wi-Fi connection to make sure it’s strong and stable​.

6. Exporting Large Files

When exporting large notes or PDFs, GoodNotes may experience delays or even fail to export the document due to file size limitations. This is particularly common with large, image-heavy PDFs or files with numerous annotations.

• Fix: Try exporting smaller sections of your document or reduce the file size by removing unnecessary images or annotations. Additionally, ensure that you’re exporting to a format that supports the content (e.g., PDF for high-quality exports)​.

7. Reset App Settings

If you’re still encountering problems, the app’s settings might be misconfigured, which can affect file imports or exports. Resetting GoodNotes settings can sometimes resolve these types of issues.

• Fix: Go to Settings > GoodNotes and reset any preferences you may have changed. Make sure your cloud storage and export settings are configured properly​.

8. Contact GoodNotes Support

If you’ve tried all of the above and are still experiencing issues, it’s time to reach out to GoodNotes support. They can provide more specific troubleshooting advice based on your particular situation.

• Fix: Visit GoodNotes support through their website or within the app. Provide them with details about the file type, method, and error messages you’re receiving, and they can guide you through a more tailored solution​.

Conclusion

Import/export problems in GoodNotes can be frustrating, but they are usually easy to fix with a few troubleshooting steps. Whether you’re dealing with incompatible file formats, low storage, or network issues, these tips should help get your files moving in and out of GoodNotes smoothly. If issues persist, reaching out to GoodNotes support is always a good next step.